Converter Downloader FAQ News

FAQ - Frequently Asked Questions

Q. Can i change/select the audio quality?
A. No, you don't have to do it. By default, our converter choose the best available quality for the audio.

Q. Can i use this service offline?
A. This is an online service and needs an active internet connection to work. However, after using our service you can download any video from YouTube on your device and listen to it offline.


Q. Is there any limit for using this service?
A. You can use our converter & downloader as much as you want, there is no limit.

Q. Can i use this service on iOS devices?
A. Yes, you need to install an application name "Document by Riddle" and then use our service to download videos from YouTube as mp3 or mp4 on your iOS device.


Q. I cannot download YouTube videos, what is the issue?
A. There could be a number of issues if you cannot download videos using our service.
- Check your internet connectivity.
- Check if you have ran out of free space on your device.
- Disable any Adblocker or Adblock plugin, if you're using one.
- Try with any other web browser.
- Try with another device.
- Try restarting your device or web browser.
- Try reloading the website and start again.


Note: Do you have any other questions? Contact us now using this form.